Deposit Policy: In order to hold your room reservation, we are required to collect a deposit (equaling 50% of the total amount of your stay), payable immediately after your reservation has been placed.
Cancellation Policy – Full refund of deposit, Guests must cancel 10 days before arrival: Hotel guests seeking to cancel their reservations must contact the front desk, 10 days prior to your scheduled arrival to secure a full refund of the 50% deposit we collected when confirming your reservation, less a $15 cancellation fee, per room, per night. Be sure to receive a cancellation code, as your receipt confirming you are compliant and cancelled your room reservation without penalty.
Loss of Deposit: Any guest cancelling their reservation between 9 days and 48 hours prior to your arrival will forfeit their entire deposit (50% of the total reservation) collected at the time their reservation. Please contact us before 48 hours in advance of you check-in date and we will be delighted release your room and not charge you on the balance of your remaining reservation. Be sure to receive a cancellation code.
Forfeiture of remaining balance: Any guests who cancel their room reservation at the last minute, after 3 PM, 48 hours prior to your arrival, will be charged for the balance of their remaining reservation.
No-Shows: Guests failing to arrive for a confirmed reservation without cancelling and receiving a cancellation code will be charged for their entire stay. Your reservation will be held until 10:00 AM the day following your arrival date, after which the room will be released. No adjustments will be made for a no-show.
Change in Reservation Dates: In the event to wish to reschedule your arrival to a different date, deposits may only be applied to a one-time date change, and must be done 48 hours in advance of the original arrival date. However, the deposit then becomes non-refundable on a per room, per night basis. Subsequent changes are viewed as a new booking with new deposits required.
Extra Person(s): Room rates are based on a double occupancy and not all rooms can accommodate a third or fourth person. If you need to add an additional person(s) to your confirmed reservation, please contact us in advance to see if we can accommodate this change. Additional guests or use of pullout sofa beds will result on an additional charge of $25 per person, per night for each extra person staying in a guest room. Please let us know if you add additional guests so we can provide more towels and other toiletries to accommodate your party.
Front desk hours - Arrivals & Departures: We do not operate a 24-hour front desk, our hours of operation off season are 9AM to 5PM during the week. Once the restaurant re-opens for the season, (usually Easter weekend) the front desk will remain open 8AM to 7PM Monday through Wednesday and will remain open until 11PM, Thursday through Sunday evenings.
Check in/Check out: Check-in is at 3PM, if you anticipate arriving “After Hours” when our front desk is closed, please contact us so we can make arrangements to accommodate your after hours check-in. Check out time is 11AM. Guests who depart earlier than specified in the confirmed reservation will be charged for the full duration of their stay.
Dinner reservations: Our restaurant opens for the season on Good Friday, April 19, 2019, and operated on Thursday through Sunday, between the hours of 5PM and 9:30 PM. Chef Tom Leonard, offers a wonderful selection of classic American cuisine with a Mediterranean influence and our dining room offers stunning views of Cayuga Lake. We always extend preferential treatment to our hotel guests in accommodating their requests, so please call us to make your dinner reservation.
Wi-Fi: Free Wi-Fi service is available for all guests.
Gift Certificates: We only accept Inn at Taughannock and Select Registry gift certificates. All gift certificates must be presented at check-in in order to receive credit.
Pets: Pets are welcome ONLY in our Parkview guest rooms and require a $50.00 fee per pet/per day, as well as a $300 deposit that will be returned upon departure if there is no damage. If pets are found in any other guest rooms, we automatically charge $250 cleaning fee to your final bill. . Please contact the front desk if you have a pet.
Smoking: The hotel maintains a strict no smoking policy for all rooms and guest house. If there is evidence of smoking, there will be a $200 cleaning fee added to your final bill.
Additional Cleaning: We reserve the right to charge an additional cleaning fee should you leave the room in a unsatisfactory manner that exceeds normal standards.
Keys: For the safety of our hotel guests, please return all your room keys. Any unreturned room keys, guests will be charged a $50 fee per missing key.
Laundry Services: We offer our hotel guests complimentary use of our laundry facility, including soap that is automatically dispensed. See front desk to gain access to this amenity.
Guest Transfer Charges: Any restaurant or bar charges transferred to your room will automatically be added to your bill and may be collected after you checkout.
Complimentary Continental breakfast is served in our dining room daily from 8AM to 10AM, our gorgeous panoramic view of Cayuga Lake and amazing freshly ground coffee, make it worth getting up in the morning.